Terms & Conditions

In these Terms & Conditions, the following terms carry the meanings assigned to them below unless context clearly requires otherwise:

• "celo11", "we", "us", "our" — refers to celo11, the operator of the online gaming platform accessible at celo11.cam.
• "Player", "you", "your" — refers to any individual who registers an account on the celo11 platform and agrees to these Terms.
• "Platform" — refers to the celo11 website, mobile site, and any associated applications through which gaming services are delivered.
• "Account" — refers to the registered player account created by you on the Platform.
• "Balance" — refers to the sum of real-money funds held in your Account, excluding bonus funds unless explicitly stated.
• "Bonus Funds" — refers to any promotional credits, free bet allocations, cashback amounts, or other non-cash incentives credited to your Account by celo11.
• "Wagering Requirement" — refers to the number of times Bonus Funds must be turned over in qualifying bets before a withdrawal of associated winnings may be requested.
• "KYC" — refers to Know Your Customer verification procedures, including identity, age, address, and source-of-funds checks.
• "Services" — refers collectively to all gaming products offered on the Platform, including but not limited to sportsbook betting, live casino, slot games, and togel (Indonesia's traditional numbers lottery) markets.
• "Prohibited Jurisdiction" — refers to any country or territory in which accessing or using the Services is unlawful under applicable local legislation.

Access to and use of the celo11 Platform is strictly limited to individuals who satisfy all of the following criteria at the time of registration and throughout the duration of their use of the Services:

• You are at least 21 years of age. This age threshold reflects our commitment to responsible gaming and the protection of younger individuals.
• You are a resident of the Republic of Indonesia or otherwise accessing the Platform from a jurisdiction in which such access is legally permissible.
• You are acting on your own behalf and not on behalf of any third party.
• You are not currently subject to a self-exclusion arrangement, whether imposed by celo11 or any other gaming operator to which celo11 subscribes.
• You are not a current employee, contractor, director, or close family member of an employee or director of celo11, except where celo11's written consent has been expressly provided.
• You have not been previously banned or suspended from the Platform.

To access the Services, you must register a player account by providing accurate, complete, and current information as requested in the registration form. The following conditions apply:

3.1  Accuracy of Information

All personal details submitted during registration — including your full legal name, date of birth, residential address, and bank account or e-wallet details — must be truthful and accurate. Providing false or misleading information constitutes a material breach of these Terms and may result in immediate account closure and forfeiture of any Account Balance.

3.2  Single Account Policy

Each player may hold only one (1) active Account on the celo11 Platform. Registering or operating multiple accounts — whether in your own name or using different personal details — is strictly prohibited. Where duplicate accounts are identified, celo11 reserves the right to close all associated accounts, void all wagers placed from those accounts, and retain any funds therein.

3.3  Account Security

You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. You must not share your account access with any other person. celo11 will never request your password via any communication channel. Any activity carried out under your Account is your sole responsibility unless you have promptly notified celo11 of unauthorised access.

3.4  Account Closure by Player

You may request closure of your Account at any time by contacting our support team at [email protected]. Pending withdrawals will be processed according to standard procedures prior to account closure. Accrued Bonus Funds that have not met applicable Wagering Requirements will be forfeited upon closure.

celo11 is committed to operating a responsible and compliant gaming environment. As part of this commitment, we require all players to complete Know Your Customer (KYC) verification before processing any withdrawal request, and in some cases before any deposit is accepted.

4.1  Required Documents

You may be required to submit one or more of the following documents to complete KYC verification:

• Proof of Identity: A valid government-issued photo ID such as a national identity card (KTP), passport, or driver's license (SIM).
• Proof of Age: Any document confirming you are 21 years of age or older — typically satisfied by the same photo ID listed above.
• Proof of Address: A recent utility bill, bank statement, or official correspondence issued within the last three (3) months showing your name and residential address.
• Proof of Payment Method: A screenshot or scan confirming ownership of the bank account (BCA, BRI, BNI, Mandiri, CIMB Niaga, or other accepted banks) or e-wallet (OVO, DANA, GoPay, ShopeePay, or LinkAja) used for transactions.
• Source of Funds: In certain circumstances, celo11 may request evidence of the source of funds used to finance your gaming activity.

4.2  Verification Timeline

celo11 aims to complete standard KYC verification within 24–48 hours of receiving all required documentation. Complex cases may require additional time. Withdrawals will be held pending successful verification and will be released promptly upon approval.

4.3  Consequences of Non-Compliance

Failure to provide satisfactory KYC documentation within a reasonable period requested by celo11 may result in suspension of withdrawal privileges, restriction of account functionality, or permanent account closure. celo11 reserves the right to retain funds in accounts where fraud, identity misrepresentation, or money laundering is suspected, pending investigation or referral to relevant authorities.

celo11 supports a comprehensive range of Indonesian payment methods to ensure seamless funding and withdrawal of player accounts.

5.1  Accepted Payment Methods

The following methods are currently accepted for deposits and withdrawals on the celo11 Platform:

• Local Bank Transfers: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, and Bank Permata.
• E-Wallets: OVO, DANA, GoPay, ShopeePay, and LinkAja.

celo11 reserves the right to add, modify, or remove accepted payment methods at any time. Players will be notified of material changes via on-platform announcements.

5.2  Deposit Conditions

• Minimum deposit amounts and any applicable processing fees are displayed at the point of transaction and are subject to change.
• Deposits must be made from a payment account registered in your own name. Third-party deposits are strictly prohibited.
• celo11 does not charge fees for standard deposits; however, your bank or e-wallet provider may apply their own transaction fees.
• Deposits are credited to your Account Balance upon confirmation of receipt by celo11's payment processor. In the event of a delay, please contact our support team with your transaction reference number.

5.3  Withdrawal Conditions

• Withdrawals must be directed to the same payment method used for the corresponding deposit ("same-source rule").
• All active Bonus Funds and associated Wagering Requirements must be met before a withdrawal of real-money funds derived from bonus play can be processed.
• celo11 targets a withdrawal processing time of under 15 minutes for standard verified accounts. Complex cases or large amounts may require additional review and may take up to 24 hours.
• Minimum and maximum withdrawal limits are displayed at the point of transaction.
• celo11 reserves the right to conduct additional verification checks on withdrawal requests that trigger internal risk controls.

By using the Services, you acknowledge and accept the following rules governing wagering and gameplay on the celo11 Platform:

6.1  Placement of Bets

All bets are final once confirmed on the Platform. It is your responsibility to verify bet details — including selection, stake amount, and odds — before confirmation. celo11 does not accept liability for bets placed in error by the player.

6.2  Sportsbook Rules

Sportsbook markets — including BRI Liga 1, English Premier League, La Liga, Serie A, Bundesliga, UEFA Champions League, AFF Cup, FIFA World Cup, and other covered competitions — are governed by the specific sport and market rules published on the Platform. Key provisions include:

• Mix parlay (multi-match accumulator) bets require all selections to win for the bet to pay out; one losing selection voids the entire accumulator's winnings.
• Voor bola (Asian Handicap) markets operate according to the Asian Handicap rules displayed at the point of bet placement.
• In the event of a match being abandoned, postponed, or cancelled, bets will be settled in accordance with the published sport-specific rules.
• celo11's trading team may suspend or restrict markets at any time based on live developments. In-play betting is subject to connection latency, and bets may be accepted or refused at celo11's discretion during live events.

6.3  Casino & Slots

All casino and slot games offered on the Platform use certified Random Number Generator (RNG) technology audited by independent third parties. Published Return to Player (RTP) percentages are accurate as of the date of publication. celo11 is not responsible for software malfunctions attributable to third-party game providers; in such cases, affected bets will be reviewed and resolved in accordance with the relevant game provider's void-bet policy.

6.4  Togel Markets

Togel (Indonesia's traditional numbers lottery) draw results published on the Platform are sourced from authorised draw operators. celo11 accepts no responsibility for errors in data transmission from third-party draw sources, but will make commercially reasonable efforts to correct any such errors promptly upon discovery.

6.5  Suspected Abuse & Voiding of Bets

celo11 reserves the right to void bets, withhold winnings, and close accounts where there is evidence of: exploitation of system errors or software bugs; collusion between players; use of automated betting software or bots; arbitrage abuse across multiple accounts; or any other activity that celo11 determines to be contrary to the spirit of fair play.

celo11 offers a range of promotional bonuses to new and existing players. All bonuses are subject to the following general terms in addition to any specific conditions published alongside each promotion:

7.1  General Bonus Conditions

• Bonuses are credited to your Bonus Funds balance and are subject to the Wagering Requirement specified in the relevant promotion.
• Wagering Requirements must be completed within the validity period stated for each bonus. Bonus Funds not meeting Wagering Requirements within the validity period will expire and be removed from your Account automatically.
• Bonuses are non-transferable and may not be exchanged for cash prior to satisfying all applicable Wagering Requirements.
• celo11 reserves the right to withdraw, modify, or cancel any promotion at any time without prior notice, where celo11 has reasonable grounds to do so (e.g., technical error, promotional abuse).
• Each player is entitled to claim each specific bonus or promotion once only, unless the promotion's specific terms expressly state otherwise.

7.2  Welcome Bonus

New players who register a verified account at celo11 may be eligible for a welcome bonus offer. The specific deposit match percentage, maximum bonus amount (denominated in IDR), minimum qualifying deposit, Wagering Requirement multiplier, and validity period are detailed on the current welcome bonus promotion page. celo11 reserves the right to modify welcome bonus terms at any time for prospective new registrants.

7.3  Prohibited Bonus Activity

The following activities in connection with bonus funds are strictly prohibited and will result in bonus forfeiture, account suspension, and potential recovery of associated winnings:

• Opening multiple accounts to claim the same bonus more than once.
• Placing opposing bets across multiple accounts to exploit bonus wagering mathematically.
• Systematic low-risk staking designed primarily to meet Wagering Requirements rather than genuine participation in gaming.

celo11 is deeply committed to promoting responsible gaming as an integral part of our operations. We provide a suite of player-protection tools accessible directly from your Account dashboard, including:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you may deposit.
• Loss Limits: Restrict the total amount you may lose within a defined period.
• Session Time Limits: Receive automatic reminders and enforced session breaks after a defined period of continuous play.
• Reality Checks: On-screen notifications at regular intervals reminding you of time elapsed and net gaming activity.
• Self-Exclusion: Voluntarily exclude yourself from the Platform for a defined period (minimum 30 days) or permanently.
• Account Cooling-Off: A short-term break from gaming of 24 hours to 30 days without permanent account closure.

Players who believe their gaming may be causing harm to themselves or others are strongly encouraged to contact our support team or consult the resources described on our Responsible Gaming page. celo11 enforces a strict 21+ age policy and cooperates with recognised responsible gaming organisations.

All content on the celo11 Platform — including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software — is the property of celo11 or its content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. You must not:

• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Platform without the express written consent of celo11.
• Frame, mirror, or scrape any part of the Platform's content.
• Use any automated tools (bots, scrapers, crawlers) to access, extract, or interact with the Platform's content or Services.
• Reverse-engineer, decompile, or disassemble any software component of the Platform.

Third-party game content (including titles developed by Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft) is licensed to celo11 by the respective studios and remains the intellectual property of those studios. All rights reserved.

To the fullest extent permitted by applicable law, celo11 expressly excludes all representations, warranties, and conditions, whether express or implied, relating to the Platform and the Services.

celo11 shall not be liable for:

• Any loss of profits, revenue, data, goodwill, or anticipated savings arising directly or indirectly from your use of or inability to use the Platform.
• Any indirect, incidental, special, consequential, or punitive losses, regardless of how they arise.
• Technical failures, server outages, internet connectivity issues, or platform maintenance interruptions that are beyond celo11's reasonable control.
• Errors or omissions in game results transmitted from third-party providers, where celo11 has acted in good faith on the information received.
• Any losses incurred as a result of your failure to keep your Account credentials secure.

Where liability cannot be excluded by law, celo11's total aggregate liability to you in connection with any single event or series of related events shall not exceed the total amount deposited by you in the 30-day period immediately preceding the relevant claim.

celo11 reserves the right to suspend, restrict, or permanently close any player account, with or without prior notice, where celo11 has reasonable grounds to believe that any of the following has occurred:

• Breach of any provision of these Terms & Conditions.
• Provision of false, incomplete, or misleading registration information.
• Failure to complete KYC verification within a requested timeframe.
• Fraudulent, deceptive, or unlawful activity carried out using the Platform.
• Collusion, bonus abuse, use of prohibited software, or any other activity considered detrimental to the integrity of the Platform.
• Receipt of a valid legal order from a competent authority requiring account closure or fund seizure.

Upon termination for cause, celo11 reserves the right to forfeit all Account Balances and Bonus Funds. Where termination occurs for reasons other than player misconduct (e.g., voluntary closure by the player), any verified real-money balance will be returned to the player via the same payment method used for their most recent deposit.

celo11 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, celo11 will provide reasonable advance notice to registered players via on-platform notification or email to the address registered on your Account.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must cease using the Platform and may request account closure in accordance with Section 3.4.

The date of the most recent revision is displayed at the top of this page. We recommend reviewing these Terms periodically to remain informed of any changes.

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with internationally accepted principles of gaming law applicable to the jurisdiction under which celo11 holds its gaming licence.

In the event of any dispute between you and celo11 that cannot be resolved through good-faith negotiation, the parties agree to submit to the exclusive jurisdiction of the competent courts or arbitration body designated by celo11's licensing authority.

Nothing in this clause limits your statutory consumer rights as a resident of Indonesia under applicable Indonesian consumer protection legislation, to the extent that such rights cannot be lawfully excluded or modified by contract.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or if you require assistance with your Account, please contact our support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the on-Platform chat widget.
• Support Hours: 24/7, with native Indonesian-speaking agents available throughout Western Indonesia Time (WIB, UTC+7) business hours and on-call at all other times.

celo11 aims to acknowledge all written enquiries within 2 business hours and to resolve the majority of complaints within 5 business days. Complex matters may require a longer investigation period, during which celo11 will keep you informed of progress at regular intervals.